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16
cover story
...it is UTAX’s
partners and
support staff
who are the
key to the
company’s
continued
success.
UTAX UK Managing Director Shaun
Wilkinson maintains that the
company is enjoying continued
success and increased market share
because of a combination of factors
– a unique offering, an outstanding
reputation for fair dealing, as well as
reliable products that meet both its
partners’ and end-users’ needs.
Wilkinson believes that it is the
company’s ethos of fair dealing and
reinvestment in the future that has also
driven the company so far.
“As we continue to grow, we not
only reinvest in our sales, marketing and
technical support teams, but also in the
provision of quality and reliable support
services for our partners.
“The security and longevity that comes
with a UTAX partnership provides them
with a range of equipment, software
solutions and financing packages they
in turn can offer their customers. These
relationships form a perfect commercial
circle and drive all our businesses
forward.”
People key to success
Wilkinson is keen to point out that it is
UTAX’s partners and support staff who
are the key to the company’s continued
success. UTAX has recently expanded its
operations resulting in the creation of more
regions and area management positions.
“In the past year, we have increased
our team by over 35 per cent and over
the next 12 months we are looking at
a number of innovations that will make
UTAX not only the leading, but also
the best Partner Network for document
management equipment in the UK.”
Recent changes include the
appointment of Andy Tibbs and Mark Webb
as Regional Sales Managers; they are
responsible for the two new divisions of UK
North and UK South & Republic of Ireland
respectively and will work alongside two
new Area Sales Managers, Phil Colley and
Joanne Russell.
Tibbs joined the company in 2007
and has been responsible for the UTAX
Partner Accounts in the North of England
for the last six years. Webb has been with
UTAX since 2008 following a spell with
Danwood. Both are well known figures in
the industry and according to Wilkinson,
have contributed to the continued growth
of UTAX over the last three years.
“This year, we announced our third
year of double-digit growth – this success
and our ability to continue to invest in
support of our partners and their clients is
largely due to the work and commitment
of our people who genuinely care that our
partners stay on top.”
New recruit Colley brings a wide
knowledge of the Public Sector to UTAX,
especially in the education sector and
Russell’s experience in wide format
equipment as well as major account
development gained working with Canon,
Océ and Panasonic, will prove a boon to
the Swindon-based company.
Wilkinson says: “Both bring additional
and useful skill sets to our partner
support teams and their understanding
of our diverse range of equipment and
its capabilities will, I’m sure, benefit our
partners over the coming years.”
e-commerce
As part of its ongoing commitment to
supporting its partners, UTAX has made a
significant investment in its e-commerce
technology infrastructure.
Earlier this year the company released
a new web-based e-commerce solution
that enables its partners – regardless of
UTAX to celebrate
25-year anniversary
In 2014, UTAX, the UK’s largest partnership-only network of print
management solutions will be celebrating 25 years of providing an
outstanding service and support infrastructure for its partners.
The Grand Tour
As has now become a tradition,
the UTAX team is taking to the
road and hosting a full day
of training and technology
programmes at a number of
venues around the UK. The Grand
Tour starts in November and
culminates in February at The
Shard in London.
Head of Marketing Sarah Mackay
says that one of the drivers behind
their success is the strong relationships
they have developed with their
partners over the years. “The Grand
Tour will be a great opportunity for us
to reinforce our range of propositions
to existing partners and for them to
meet our team again face to face.”
Shaun Wilkinson,
Managing Director,
UTAX UK